SECURITY & PRIVACY POLICIES
All personal information of members is kept private and used exclusively for the purpose of processing your orders & requests. Strict guidelines are adhered in order to keep your personal information private.
Occasionally, we may run special sales; these sales are exclusive to our website and are sent as electronic notices. If at anytime you wish to unsubscribe to these notices, send us an email requesting for unsubscription.
ORDER CANCELLATION POLICY
There are times that orders received through our website need to be cancelled due to obvious reasons such as by a customer request. If an order should be cancelled (before shipping) by a customer request, please be advised that a cancellation fee of 10% of the order amount will be charged.
On the other hand, if a customer wants to cancel his or her order before shipping and put the original order amount into his or her account as a credit, there is no cancellation fee charged.
A request for order cancellation must be received by us via email because such a measure needs a form of confirmation or validation directly from the customer who originally placed the order.
Only defective, damaged or wrong items delivered will be exchanged, provided that such a claim must be filed with us within 7 days from the date you receive your shipment. Items returned to us must be in their original conditions (i.e. unaltered and undamaged). Also, all tags and packaging must be attached and included. We recommend that you return these items to us by an insured mail to avoid any possible incident of missing or being lost.
IMPORTANT: A copy of the original shipping invoice must be included in the package to be returned.
A restocking fee of 10% of your original order amount will be charged to your account for any refused or neglected packages except for defected/wrong items shipped. Further purchases might be banned until the restocking fee is fully paid.